As the competition for iGaming Idol hots up, we hear from the those judging the Customer Service Idol category – what are they looking for in a winner?
Are you an absolute whizz kid when it comes to making customers happy, or do you know someone who is? Do you stop at nothing when it comes to ensuring clients think the absolute best of your team or company? Then Customer Service Idol category or iGaming Idol could be for you – and applications are still open.
In fact, with just weeks to go until the winners are announced, iGaming Idol continues to be a very highly-anticipated event in the industry – and one that promises to shed light and praise on the stars who shine within it.
The Customer Service category does exactly what it says on the tin – it rewards the very best people working in customer services roles within iGaming, whether you’re dealing with clients over the phone, in person or online.
Lorena Torregrosa Auzmendi, Managing Director, Luckia Entertainment
There are two fantastic judges (one still to be confirmed) behind the Customer Service Idol category – Hawar Akman, the Head of Customer Operations for NetEnt, and Lorena Torregrosa Auzmendi, the Managing Director from Luckia Entertainment. So, what are they looking for from the winner of this award?
“The first thing I want to highlight is quite how important customer service is in this industry,” says Hawar. “Even though it isn’t always prioritised, I believe it to be critical to the functioning of the company, and vital for the success of the business.”
Lorena agrees, and states that “the winning Customer Support Idol is the person who really believes good customer service can make a professional career and who sees customer services not just as a Cost Unit or Trouble-Shooting department, but as a Business Unit. I think this will be an excellent reward from anyone who enjoys working in customer services, and who understands their role and wants to take it to the next level.”
Hawar Akman, Head of Customer Operations, NetEnt
Hawar explains that he’s looking for a winner who understands the business perspective and always has the customer perspective in mind. A customer services role is really about pushing the business forward to meet the customer’s needs today and tomorrow. You need to be passionate and proud of what you do, and to know the business you’re working for inside out.
Finally, Lorena stresses quite how important it is for keen applicants to sign up to the competition. “This is a truly fantastic event that will bring together people from across the industry with the purpose of highlighting its future leaders. It will give visibility to the human aspect of our companies and I can’t wait to see who comes forward. Whatever the result is, enjoy the experience!”
Sign Up or Nominate
Are you thinking of signing up or nominating someone you think deserves the title of Customer Service Idol of the Year? Fantastic! Find out everything you need to know, here. Good luck!
By submitting the entry form to iGaming Idol, you understand and fully accept the following terms:
You can only enter the competition or nominate a colleague/friend the nominee who is:
Currently employed within an iGaming company based here in Malta
Either working for a gaming operator or working for a supplier to the iGaming industry, who’s revenue is solely derived from iGaming operators i.e. iGaming platform suppliers, game studios, iGaming recruitment agencies etc.
Lives the majority of the year in Malta i.e. Malta is their base
If your nomination is shortlisted, the next step is to meet the judges for your category. The date and time will be different for each of the categories and will be communicated as soon as the date is set with the judges. You will be expected to come and meet the judges at the Hilton hotel at a given day and time.
Unfortunately there is no option to reschedule such appointment, once given.
You must show up and register minimum 30 minutes before your appointment.
Failure to do so, will result in disqualification.
By entering into the iGaming Idol competition, you acknowledge, understand and accept that there may be pictures and video taken at any time. Such pictures and footage may be used for promotional purposes of iGaming Idol at any time at the sole discretion of iGaming Idol, even for future iGaming Idol events in the future. The rights and ownership of such footage and/or pictures belongs to and remains the sole property of iGaming Idol and no payment nor compensation will be given at any time.
The voting and judging is done fully by the selected judges in each category, under the supervision of our Audit Partner, BDO Malta. The selection of judges is done at the sole discretion of iGaming Idol management.
In the situation that a judge in a given category is too closely connected with a nominee in that same category, for example by working in the same company, that judge will not be allowed to participate in the voting process of that particular nominee.
iGaming Idol reserves the right to disqualify any nominee at our sole discretion, should their behaviour or attitude be offensive, aggressive or otherwise not follow what is regarded as accepted behaviour in society in general.